Expedia Partner Central
Beat-Meet-Lose
OVERVIEW
Expedia Partner Central is an application used by partners such as hotels or vacation rentals
to manage their business on Expedia's websites.
The goal of this project Beat-Meet-Lose is to improve the competitiveness of our partners by surfacing them rate or availability gaps compared to other travel agencies.
THE CHALLENGE
Our users perceive the rate & availability comparisons exposed on our platform as unfair & incorrect ​but they are aware that this is necessary to look at them to improve their visibility on Expedia' s websites (Expedia.com, Hotels.com, Hotwire.com....)
MY ROLE
Senior UX Designer
User Research, Interaction, Visual design, Prototyping & Testing
TEAM
1 Product manager, 1 User researcher, 1 Content strategist, 1 Technical Project Manager, 1 Engineering manager & 7 developpers
July 2019 - Ongoing
OUR USERS
Based on previous user research, we detected 2 personas with different user's needs.
THE PROCESS
We decided with the core team to set up a vision to start planning ahead for 2 reasons:
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Help our users to use more efficiently the competitiveness pages in Partner Central
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Convince our stakeholders, the competitive intelligence to stop thinking Expedia profits and be more user centric.
